Contact Spin Samurai

How to reach support

Support is open 24/7. Contact us through live chat or e-mail [email protected].

The team can help with:

• Login problems and a forgotten password
• Identity and payment verification
• Deposits and withdrawals
• Bonus questions
• Personal limits and self-exclusion
• Complaints and account reviews
• Closing your account

If you cannot remember your login details, use the forgotten-password option or contact support. We may verify your details before helping you regain access.

For payment questions, tell us whether the issue concerns a deposit or withdrawal. If you need help with verification, bonuses or gambling limits, the same team can review the account and guide you through the available next step.

Closing your account

Send your closure request and the reason for it to [email protected]. A request made in live chat will be passed to e-mail so it can be handled there.

Raising a complaint

Payment, bonus, responsible-gambling limit and other complaints go to the same support team. You can contact the team at any time, and we will review the issue through our internal complaints process.

If you are not satisfied after that process, you may ask EGIS, our independent ADR provider, to review the complaint.

VIP support

VIP members have a dedicated VIP team available 24/7.