Privacy Policy
Information we collect
We collect the personal data needed to operate your account and meet our obligations. This can include:
- Identity data such as your name, date of birth, nationality and identity-document details
- Contact details such as your address, e-mail address and phone number
- Payment and account data, including payment details, deposits, withdrawals and transaction history
- Gaming activity, including games, wagers, sessions and win or loss records
- Technical data such as your IP address, browser, device, operating system and location data
- Verification records, including identity documents, proof of address and source-of-funds material
- Messages and information you send through chat, e-mail or support conversations
This information may come directly from you, from cookies and similar technologies, or from payment processors, affiliate partners, verification providers and public sources.
Why we use it
We use personal data to run your account, process deposits and withdrawals, and answer support requests or complaints. It also helps us meet legal duties involving AML, responsible gaming and gambling rules, prevent fraud, monitor risk and improve the service through analysis and testing.
Marketing messages and personalised promotions are sent only with your consent. You can take that consent back at any time in your account settings or with a message to us. We may also use processors with AI tools to organise and handle support conversations, create support tickets and assist with responses.
Who may receive your data
When needed for these purposes, data may be shared with payment processors, game studios and platform partners, technology providers, and anti-fraud and AML providers. Marketing agencies receive it only if you opted in.
It may also be provided to regulators, courts and law enforcement when required, as well as professional advisers and a successor if the business is sold, merged or restructured. AI providers that assist with support conversations act as processors and have restricted access for that work.
Transfers and retention
Your data may be processed outside your country. For these transfers, we use approved safeguards such as adequacy decisions or approved contractual clauses, with extra controls where needed.
We keep data only as long as needed for its purpose and for legal, regulatory or contractual duties. Financial and AML records are retained for at least five years after your account closes. Other technical or behavioural data may be retained while needed for fraud management, gaming-behaviour review or legal claims.
Your choices and rights
You may ask for access to your personal data and use the data-export function in your account. You may also request correction, deletion where the law allows, restriction of processing, or a copy in a structured format. You can object to certain processing, including direct marketing, withdraw consent when consent is the basis used, and complain to a supervisory authority.
We may ask for documents to confirm your identity before acting on a request.
Age and account security
We do not knowingly process data from anyone under 18. Contact us if you believe a minor has used the service.
Our controls include role-based access, encryption in transit and at rest, firewalls, system monitoring and vulnerability testing. We strongly recommend enabling two-factor authentication on your account.
Privacy questions
Contact the Data Protection Officer at [email protected] to ask about your data or exercise a privacy right.