Terms of Play

Who can play

You must be at least 18 years old, or older if the law where you live sets a higher minimum age. You are responsible for checking that online gambling is allowed where you live before you register, deposit or play.

Residents of a number of countries and territories cannot deposit or play for real money. Availability can also differ by location because game providers close some games in some places. Getting around a provider block with a virtual private network is prohibited, and winnings may then be confiscated.

Your account is yours alone

You may have only one account at a time. Creating or using duplicate accounts leads to cancelled payments, voided bonuses and winnings, and the accounts being terminated. Register for yourself and do not let anyone else use your account.

Keep your name, address, contact details and other account information accurate and up to date. Contact support when something changes. Your account is for personal entertainment only and cannot be used for commercial profit.

When we ask you to verify

We may ask for documents or information that prove your identity, residential address and ownership or control of a payment method. Identity and address documents must use Latin or Cyrillic script. Depending on the check, we may also ask about your source of funds, account activity or other information needed for legal and regulatory duties.

A video call may be requested as part of verification. Further checks may be required after an earlier check has been completed, for example after a change of your details, documents, payment method or the account you withdraw to.

You must send the requested documents or information within 30 days of our request. If you do not, or if what you provide is incomplete, inaccurate, inconsistent, expired or fraudulent, we may restrict access, delay or decline transactions, suspend the account or permanently close it. Winnings are not confiscated solely because the 30-day period has expired.

If an account is closed only because verification was not completed, deposits are not returned automatically. We must first confirm your identity and payment method and check that no fraud, AML, sanctions or other legal concern prevents a return. Where permitted and reasonably practical, confirmed deposits can then be returned to the original payment method. Another lawful method may be used if return to the original method is not practical or lawful. This rule concerns deposits, not bonuses or winnings that may lawfully be withheld.

Depositing your own funds

Use only a payment method held in your own name. Third-party payments are prohibited. We are not responsible for funds sent from or withdrawn to a third-party account, and winnings from a third-party deposit are void.

The cashier displays the minimum and maximum amount for each method in C$. Current deposit ranges per transaction include C$15 to C$3,000 for Interac, C$15 to C$6,000 for credit card, C$20 to C$500 for Flexepin, C$10 to C$400 for MuchBetter, C$10 to C$1,500 for Funanga, C$30 to C$6,000 for Jeton, C$20 to C$1,000 for Apple Pay, C$15 to C$6,000 for iDebit and C$20 to C$6,000 for NeoSurf. The cashier is the place to check the method available to you and its current limits. Ask support which methods suit your country.

Deposit limits cannot be applied to cryptocurrency deposits because of the way those payments work.

Before you request a withdrawal

Every deposit must be wagered three times before you withdraw it. When several deposits have been made without play, the combined total must be wagered three times. If this is not completed, we may charge a processing fee or refuse the withdrawal.

Wherever reasonably possible, withdrawals, refunds and reversals go back to the original payment method or source of funds. We may request proof of ownership or further verification first. If that route is unavailable, prohibited or not possible, we may choose another payment method.

The maximum withdrawal is 1,500 CAD per day, 1,500 CAD per week and 1,500 CAD per month. The monthly limit resets on the 1st of each month. A winning balance above 22,500 CAD may be divided into monthly instalments of up to 22,500 CAD until it has been paid.

Winnings attributable to your first three deposits are capped at €5,000 in total for withdrawal. The cap applies to the full eligible balance when you make a withdrawal request, not only to the amount requested. Winnings above that cap are forfeited and removed. Your own deposits that have not already been withdrawn remain withdrawable under these terms. Progressive jackpot winnings are paid in full.

Using bonuses

Only one bonus can be active at a time, and deposit bonuses cannot be combined. Each offer can have its own deposit, wagering, bet, lifetime and withdrawal conditions.

Bonus abuse is prohibited. Using strategies with an active bonus solely to gain a financial advantage may lead to cancelled winnings. Welcome bonuses are not available when a deposit is made with Skrill or Neteller.

Fees and taxes

You are responsible for any taxes or fees due on your winnings under the law where you live. We do not pay interest on deposited funds, and we are not a financial institution.

What happens after a long absence

Your account becomes dormant after twelve consecutive months without a login. While it has a positive balance, we may then deduct a monthly administrative fee of at least 25 EUR. We will tell you by e-mail when dormant status applies.

The fee stops when you return or the balance reaches zero. No dormant-account fee accrues while the account is suspended or funds are held only because mandatory verification is still pending.

Fraud, unfair play and errors

Collusion, chargebacks, forged or altered documents, multiple accounts and low-risk roulette betting can lead to account restrictions, voided winnings and the account being closed. The same applies to other fraudulent, abusive or unfair activity covered by these terms.

If you notice an incorrect credit, payment, result or other error, report it and do not exploit it. We may correct or cancel wagers affected by an error, and money credited to you by mistake remains ours. Winnings arising from an incorrect credit are void.

How complaints are handled

You may submit a complaint free of charge within six months of the issue. For poker or ante post fixed-odds betting, that period starts when the game or event is completed.

We confirm receipt within one week and normally provide our response within four weeks. A complex case, or one requiring more information, may take one additional period of up to four weeks. We will notify you in writing if that happens. If you do not provide information requested in time, the complaint may be closed.

After our internal complaints procedure, you may take an unresolved complaint to EGIS, our independent ADR provider.

Who your agreement is with

Your agreement is with Kika Technology B.V., incorporated in Curaçao and licensed by the Curaçao Gaming Authority under licence No. OGL/2023/147/0081.

We may change these terms and will tell you about material changes. If you do not consent to updated terms, you remain entitled to receive your outstanding account balance, subject to the checks and lawful deductions that apply.