Responsible Gambling

Keep play in its place

Casino games are entertainment. They are not a source of income, a way to pay debts or a route out of money problems. Decide in advance how much time and money you can afford, and stop if gambling begins to affect daily life or your finances.

Set personal limits

The Personal Limits area in your account lets you control different parts of play:

• Deposit limits can cap fiat deposits per day, week or month.
• Loss limits can restrict how much you lose during a chosen period.
• Wager limits can cap the amount you stake. They do not apply to sports betting.
• A session time limit gives you a reminder when your chosen session time is reached.

You can change a limit, but the direction matters. A decrease applies at once. An increase needs your e-mail confirmation and starts only once the earlier limit has run its course.

For help setting limits, contact us through live chat, the contact form or [email protected].

Take a cooling-off period

You can choose a cooling-off period for a set length of time. It applies to the account immediately. While it is active, you cannot make deposits and you will not receive promotions, but withdrawals remain possible.

Cryptocurrency deposits can still go through during cooling-off because of the decentralised nature of those payments. Keep that limitation in mind when choosing how to fund your account.

Use self-exclusion

Self-exclusion can be set for a fixed period or indefinitely. Your account is disabled at once and promotions stop for the chosen period.

While self-exclusion is active, you cannot make fiat deposits or withdraw through the account. We can process a withdrawal manually if you request it, but KYC must be completed first.

Check how gambling is affecting you

Answer these questions honestly:

• Have you felt that you should reduce your gambling?
• Have comments about your gambling irritated you?
• Have you felt guilty about the way you gamble?
• Have you gambled in the morning to steady yourself or recover losses?
• Have you gambled to find money for debts?
• Has gambling made you neglect your own welfare or your family’s welfare?
• Have you borrowed money or sold something so you could gamble?
• Has gambling caused problems with your health?

If you answer yes to one question, contact support for help. You may also choose to speak with an independent support organisation.

Protecting minors

Only players aged at least 18 may play with us. We may ask for proof of age, and an account may be suspended or permanently closed if satisfactory proof is not provided.

Parents and guardians can supervise online activity with filtering tools such as CyberPatrol, GamBlock, Net Nanny and a bet blocker. A bet blocker can restrict access to gambling services and apps.

Independent help

These organisations support people affected by gambling:

• Gamblers Anonymous
• GamCare
• Gambling Therapy